Samsung kies factory reset5/6/2023 So either carry out that setup if you want to continue using your Samsung phone or switch it off ready to sell or recycle. If you’ve got this far that’s likely something you know, but if you don’t know it, try the suggestions offered in step 3.Īfter that, you’ll be presented with the device setup screens that you’d see the first time you switch on a new phone. When your device reboots you may be asked to enter your Google password. Performing a factory data reset using phone buttons Turn off SGS2. This process may take up to a few minutes, but once finished, the words ‘Data wipe complete’ will appear on your phone, and you can then press the power button to select ‘Reboot device.’ Performing a factory data reset via settings Go to Settings. Reboot your phone and it should start now. Press the volume keys to navigate to 'wipe cache partition' and press on the Home key to confirm the action. Release the buttons once your Galaxy Y goes to Recovery mode. You’ll be asked to confirm this a couple of times, so using the same buttons select ‘yes’ until the process begins. Press and hold these keys - Volume Up + Home button + Power button. On the recovery menu, you should see an option that reads either ‘Wipe data/factory rest’ or ‘Delete all user data.’ Navigate to this using the volume buttons, then press the power button to select this option. If you don’t know your email or your password then you’ll need to send your phone along with proof of purchase to an authorized Samsung Service Center, where they’ll be able to reset it for you. If you know your email but not your password, then you can reset or recover the latter by using the Google Account Recovery page (opens in new tab). This is to prevent stolen phones from being reset. One your phone has rebooted it should take you to the recovery menu – but before getting access to this you’ll probably be asked to enter your Google account information, meaning the registered email and password. In the vast majority of cases one of these methods will work, however a few phones for whatever reason use volume down rather than volume up, so if it’s not working, try that button instead.Īlso, some Samsung devices require you to either plug your phone into a computer via the USB port or connect USB headphones before these button combinations will work. Once you do, release the power button but keep the other buttons pressed, then when you feel a second vibration you can release the remaining buttons. If your phone has both a power button and a Bixby button (like the Samsung Galaxy S10) then you should press the volume up, power and Bixby buttons all at the same time, and hold them until you feel a vibration, then release them.įinally, if your Samsung phone has a separate physical home button beneath the display, then you should press volume up, home and power all at the same time until you feel a vibration. That approach works on the likes of the Samsung Galaxy S22, Galaxy S21, and Galaxy Z Fold 3. In Settings, scroll down and select General Management. The exact combination will depend on which Samsung phone you have, but with most of Samsung’s more recent phones – and specifically any Samsung phone that only has volume buttons and a side button – you should press volume up and the side button until you feel a vibration and see the Samsung logo, then release them. To start the reset process, launch the Settings app on your Samsung phone. With your phone switched off, you now have to boot it into the recovery menu, which means switching it on with a specific button combination. If you cannot remember any of your Google account information, you can send your device, along with proof of purchase, to an authorised Samsung Service Centre.The three likely button combinations for accessing the recovery menu (Image credit: Samsung) You might need to wait 24 hours (or longer) for the new password to become active.Ģ. Then, use your new password to unlock your Galaxy device. If you know your email but don't know the password, use the Google account recovery tool to recover or reset it. If you're locked out and you don't remember your Google account details, you have a couple of options:ġ. Application How to back up or restore WhatsApp data. These details will be the same password and email you use for the Play Store. Learn how to use screen mirroring on your Galaxy S6 and S6 Edge and your Samsung TV following our easy steps from Samsung Support. Make sure you know the email and password before resetting. This means that if you have a Google account on your phone, when your phone is reset using the buttons it will ask you for your Google account information. One of these security measures is called Google Device Protection. Please note: most Android devices have security measures in place to stop them from being factory reset if they are stolen.
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